OptiVida cannot reach Tally

The Connector is running, but Tally is not answering — or it has the wrong company open.

"Tally is not reachable — open the company in TallyPrime and try again"

The Connector reached out to Tally and got nothing back.

Work through these in order

1. 1

   Is Tally actually open?

   On the same computer as the browser you are using. Not on a server, not on the machine next door.

2. 2

   Is a company loaded?

   Tally open at its own start screen with no company loaded looks identical from outside to Tally being closed.

3. 3

   Is connectivity switched on?

   F1→Settings→Connectivity — acting as Both, Enable ODBC set to Yes, port 9000. This is the usual answer.

4. 4

   Test it from the Connector

   Open the Connector, go to Settings, then Tally, and choose Test the connection. It pings Tally there and then.

5. 5

   Is something else holding port 9000?

   A second Tally instance is the usual culprit. Only one can hold the port.

"Tally has [another company] open, expected [your client]"

Tally is answering perfectly well — with the wrong entity's books.

Load the right company in Tally and fetch again.

If the company names genuinely differ — the client is recorded under a trading name and Tally holds the legal name — link the client to the Tally company so the check matches in future.

What to do meanwhile

Nothing is lost. Your report is exactly as you left it, and fetching again when Tally is ready picks up from there.

For a CMA report you can carry on entering figures by hand and fetch later. For statements and tax audit the fetch has to succeed before there is anything to review.

Still not answering

Attach the Connector's log to a support query — it records each attempt to reach Tally and usually settles this in one exchange.