You have run out of credits

A generation was refused because your balance is below the cost.

Nothing is lost

OptiVida checks before doing any work, so a refusal happens before generation rather than part-way through.

Your reportUntouched

Exactly as you left it. Every figure, classification and entry.

Your balanceUnchanged

Nothing was deducted for the attempt.

Your placeKept

Top up and generate again; you carry on from where you were.

Topping up

1. 1

   Go to Settings, then Credits and billing

   Settings→Credits and billing
2. 2

   Choose a pack

   Each shows its price per credit. Choose Buy on the one you want.

3. 3

   Pay

   Cards, UPI and net banking.

4. 4

   Wait for confirmation

   Credits appear once the payment confirms, usually within moments.

5. 5

   Generate again

If the balance has not moved

Credits are added when the payment confirms, not when the checkout window closes. Reload the Credits page before paying a second time.

Seeing it coming

Your balance is always at the foot of the sidebar. The Credits page warns Running low when it gets thin, and always shows the current cost of each product.

Worth topping up before a deadline rather than during one.

What still costs nothing

Everything except generation. Adding clients, filling wizards, fetching from Tally, classifying ledgers, entering figures, reviewing clauses and saving drafts are all free — so a low balance does not stop you working, only finishing.

Re-downloading something you already produced

Free, for statements and tax audit reports where nothing has changed, and free for certificates always.